support.jailatm.comJailATM™ Web Deposits

JailATM.com Support JailATM.com Support Attention! We are currently experiencing technical issues that prevents all Credit/Debit card transactions from processing. We do not currently have a timeframe on when this issue will be resolved. Please try your transaction again later. We apologize for the inconvenience.Account Deposits Email Commissary Packs Video Visitation SMS Contact Us Account Deposits E-mail Commissary Packs Video visitationAccount ID Verification × ID Verification Due to Federal regulations, some accounts must pass an ID verification before activation. To submit your identification to be verified, please visit the following link: ID Verification Still have questions? Contact Us Create An Account × Create An Account How-To Create An Account Click Sign In In The Top Right Corner Enter Your Email Address (Please be sure to enter your complete email address. IE: johndoe123@emaildomain.com) Fill Out All Information On The Personal Details Form Click Save Create A Password Check Your Email, There Will Be An Activation Link. Click On It Or Copy The Link And Paste Intoissues. If the issues persist, we recommend attempting the action using a computer. Mobile Devices Are Not Supported Still have questions? Contact Us Deposits Accepted Payment Methods × Accepted Payment Methods Currently we accept the following cards: Visa MasterCard Note: Although other cards may work we do not support any that are not on the list above. Prepaid Cards are not supported. Still have questions? Contact Us Fees × Fees The fee to make a deposit can vary by facility . When sending money the fee will be displayed after searching for the resident you are making the deposit to and you will be asked to confirm the total amount before the transaction is processed. Still have questions? Contact Us How Do I Make A Deposit × How Do I Make A Deposit How-To Make A Deposit Sign In Select Send Money Now Select the appropriate state and facility Enter at least 3 characters of the resident’s last name or their ID Enter your payment information and amount of the deposit, click the check box after reading the terms and conditions and hit OK. Review the payment details and click Send Money Note: If successful, you’ll be brought to a receipt screen where you can either print the receipt or return to the home screen. Still have questions? Contact Us Deposit Limit Reached × Deposit Limit Reached In order for JailATM.com to remain compliant with the Anti-Money Laundering Act, as well as prevent other forms of fraud, we limit any one resident a maximum of $300.00 a week. This means, any combination of deposits from 1 or more JailATM.com users cannot exceed $300.00 between the calendar week of Sunday to Saturday. Note: This deposit limit may vary by facility. Still have questions? Contact Us Resident Transfers to Another Facility or is Released × Resident Transfers to Another Facility or is Released When an inmate is transferred to another facility, the money in his or her commissary account is generally transferred with them . This will depend on the policies of the facility where the gift card deposit was made to. If more information is required you will need to contact the facility for details on their policy. We do not have access to the resident’s account other than depositing the funds. We can not transfer funds from one facility to another. Still have questions? Contact Us Where Is My Deposit × Where Is My Deposit Most deposits arrive within 24-48 hours of processing. If the deposit is missing after this, please contact the facility immediately to initiate an investigation. Note: If the facility is unable to resolve the issue after 72 business hours we will investigate the missing deposit. Still have questions? Contact Us Deposit Made to Incorrect Resident × Deposit Made to Incorrect Resident In the event that your deposit was applied to the wrong resident, immediately call the facility the deposit was made to. Ask the officer to transfer the funds to the correct resident. If the facility is unable to complete your request ask if they can place the deposit on hold and refund it. Lastly, if neither request can be met please select "Contact Us" and fill out the form below. We will reply within 72 business hours. Note: If the deposit was spent prior to calling the facility it cant be transferred or refunded. Still have questions? Contact Us Transaction Failed × Transaction Failed There are a several reasons a transaction may have failed, here are a few of the most common ones: Cash Advance Transactions: All deposits on our site are processed as a cash advance transaction. Unfortunately this is something we cannot change and most prepaid cards will not accept this type of transaction. Please call the number on the back of the card you’re attempting to use to determine if the card supports the cash advance transaction type. Invalid Card: Please select the drop down Accepted Payment Methods for a list of all card types we accept. Bank Declined: Contact your financial Institution to determine the cause of the failure. Still have questions? Contact Us Payer Authentication × Payer Authentication Payer Authentication If you receive the error code "Payer Authentication has failed" when you attempt to complete a transaction, your transaction was declined due to a failed login of your Verified by Visa/MasterCard SecureCode account. This is a web feature that is provided by Visa and MasterCard that helps verify that the user of the card is the proper owner of the card. Note: When making your transaction, . Devices using older iOS versions are not supported. Video visitation works best when using a home computer or laptop. Please follow the steps provided under the topic "Video Visitation Setup and Troubleshooting" to setup and troubleshoot issues with video visitation. Still have questions? Contact Us Time Zone or Scheduling issues × Time Zone or Scheduling issues To avoid issues with video calls and scheduling due to time zone differences, please make sure that your time zone is set correctly on your account. You can check this by: Logging In To Your Account Navigate To The Settings Section Select Account Details Choose The Appropriate Time Zone Click Save Still have questions? Contact Us Enable Mic and Camera × Enable Mic and Camera If you need to enable your microphone or camera, Click Here for browser specific assistance. Still have questions? Contact Us SMS Set Up SMS Notifications × Set Up SMS Notifications How-To Setup SMS Notifications Sign In Click My Account Click Messaging Click View Contacts Click Resident’s Name Click Configure SMS Click Sign Me Up! Verify your cell phone number is entered correctly. (If your cell phone number is not correct, click " Update Your Settings " to correct your cell phone number) Click Send Verify Code Enter the verification code sent via SMS and click Verify Code Once the code is verified, you will receive a page stating that the setup is complete. You may then click " Compose Message " or " Return To Menu " Note: Prior correspondence with the resident is required for the above mentioned method to be available. If you have not had prior correspondence with the resident, you will be prompted to set up SMS when you try to send a message through JailATM. Still have questions? Contact Us Disable SMS Notifications × Disable SMS Notifications How-To Disable SMS Notification Sign In Click My Account Click Messaging Click View Contacts/SMS Settings Click the resident’s name on the contacts list Under SMS Communications select Disabled Click OK Still have questions? Contact Us Changing Phone Number For SMS Notifications × Changing Phone Number For SMS Notifications How-To Change the Phone Number For SMS Notifications Sign In Click My Account Click Settings Click Account Details Enter the number that you would like to use under " Cell Phone (For SMS Notifications) " Click Save You will be returned to the My Account page if successfully completed. Still have...