support.jailatm.comJailATM™ Web Deposits

JailATM.com Support JailATM.com Support   Attention! We are currently experiencing technical issues that prevents all Credit/Debit card transactions from processing. We do not currently have a timeframe on when this issue will be resolved. Please try your transaction again later. We apologize for the inconvenience. -- Account Deposits Email Commissary Packs Video Visitation SMS Account Deposits E-mail Commissary Packs Video visitation -- Account ID Verification × ID Verification Due to Federal regulations, some accounts must pass an ID verification before activation. To submit your identification to be verified, please visit the following link: ID Verification Still have questions? Contact Us Create An Account × Create An Account How-To Create An Account Click Sign In In The Top Right Corner Enter Your Email Address (Please be sure to enter your complete email address. IE: johndoe123@emaildomain.com) Fill Out All Information On The Personal Details Form Click Save Create A Password Check Your Email, There Will Be An Activation Link. Click On It Or Copy The Link And Paste Into Your Browser Sign In Using Your Email Address And Password Still have questions? Contact Us Edit Account Details × Edit Account Details How-To Edit Account Details Click My Account Click Settings Click "Account Details" Make the desired changes Click "Save" Still have questions? Contact Us Forgotten Password × Forgotten Password How-To Reset Your Password Click Sign In Enter Your Email Address . On The Next Page Click "Forgot Your Password?" . Enter Your email Address In The Box And Click “Send” . An Email Will Be In Your Inbox Within 1 Hour Are you missing our email? Try The Following Steps: Check Your Junk / Spam Folder For The Message Resend The Activation Email By Logging In And Clicking The Resend Link Add @jailatm.com And @m.jailatm.com To Your Safe Senders List For more information on the safe senders list, please contact your email provider. Still have questions? Contact Us Close Account × Close Account How-To Close Account Click My Account Click Settings Click "Deactivate Account" Acknowledge The Disclaimer Click "Close Account" Still have questions? Contact Us Reactivating your account × Reactivating your account How-To Reactivate your account: Click Sign In Enter the email address originally used to create your account. Click Next Enter your password. Click Login Click "Resend Confirmation" Check Your Email, There Will Be An Activation Link. Click On It Or Copy The Link And Paste Into Your Browser. Still have questions? Contact Us Add Payment Method × Add Payment Method How-To Add A Payment Method Click My Account Click Settings Click Payment Methods Click New Enter Your Card Information Click Save Note : To use this card to fund your messaging subscription, click the check box beside "Would you like to make this card your messaging subscription payment method?" before clicking Save . This will cause it to replace the card currently being used to fund your messaging subscription. Still have questions? Contact Us Edit Payment Method × Edit Payment Method How-To Edit Or Remove Your Payment Method Click My Account Click Settings Click Payment Methods Select The Payment Method That You Wish To Edit Or Remove Click Edit You Can Change The Details Of The Card Here Or Click Remove To Delete The Card Note : You must cancel your messaging subscription before you can remove your card or edit the card information being used for the messaging subscription. Still have questions? Contact Us Change Email Address × Change Email Address Your email address is the unique identifier for your account and allows us to track your deposits and messages. Unfortunately, this can not be changed. If you need to use a different email address, you will need to create a new account using that address. Still have questions? Contact Us Missing Activation Email × Missing Activation Email Didn't receive our activation email? Try The Following Steps: 1. Check your junk / spam folder for the message 2. Add @jailatm.com and @m.jailatm.com to your safe senders list 3. Turn off your junk / spam filters 4. Resend the activation email by logging in and clicking the resend link Still having trouble? Try another email provider. We are constantly working on increasing our deliverability with all email providers, in the meantime, you may want to try using an alternate email address for JailATM.com. Important Note: If our email is being blocked by your email provider, internet service provider or inbox software you may not be able to receive our reply to your support tickets. Please consider using an alternate email address for JailATM.com. Still have questions? Contact Us Mobile Devices × Mobile Devices Our website was not designed with mobile devices in mind. While features may work while accessing JailATM with a mobile device, you may experience issues. If the issues persist, we recommend attempting the action using a computer. Mobile Devices Are Not Supported Still have questions? Contact Us Deposits Accepted Payment Methods × Accepted Payment Methods Currently we accept the following cards: Visa MasterCard Note: Although other cards may work we do not support any that are not on the list above. Prepaid Cards are not supported. Still have questions? Contact Us Fees × Fees The fee to make a deposit can vary by facility . When sending money the fee will be displayed after searching for the resident you are making the deposit to and you will be asked to confirm the total amount before the transaction is processed. Still have questions? Contact Us How Do I Make A Deposit × How Do I Make A Deposit How-To Make A Deposit Sign In Select Send Money Now Select the appropriate state and facility Enter at least 3 characters of the resident’s last name or their ID Enter your payment information and amount of the deposit, click the check box after reading the terms and conditions and hit OK. Review the payment details and click Send Money Note: If successful, you’ll be brought to a receipt screen where you can either print the receipt or return to the home screen. Still have questions? Contact Us Deposit Limit Reached × Deposit Limit Reached In order for JailATM.com to remain compliant with the Anti-Money Laundering Act, as well as prevent other forms of fraud, we limit any one resident a maximum of $300.00 a week. This means, any combination of deposits from 1 or more JailATM.com users cannot exceed $300.00 between the calendar week of Sunday to Saturday. Note: This deposit limit may vary by facility. Still have questions? Contact Us Resident Transfers to Another Facility or is Released × Resident Transfers to Another Facility or is Released When an inmate is transferred to another facility, the money in his or her commissary account is generally transferred with them . This will depend on the policies of the facility where the gift card deposit was made to. If more information is required you will need to contact the facility for details on their policy. We do not have access to the resident's account other than depositing the funds. We can not transfer funds from one facility to another. Still have questions? Contact Us Where Is My Deposit × Where Is My Deposit Most deposits arrive within 24-48 hours of processing. If the deposit is missing after this, please contact the facility immediately to initiate an investigation. Note: If the facility is unable to resolve the issue after 72 business hours we will investigate the missing deposit. Still have questions? Contact Us Deposit Made to Incorrect Resident × Deposit Made to Incorrect Resident In the event that your deposit was applied to the wrong resident, immediately call the facility the deposit was made to. Ask the officer to transfer the funds to the correct resident. If the facility is unable to complete your request ask if they can place the deposit on hold and refund it. Lastly, if neither request can be met please select "Contact Us" and fill out the form be...